black and white virtual background with coding for EHR complaints with white and red Med USA logo

Common EHR complaints and how Med Prime addresses them

The Office of the National Coordinator for Health Information Technology says almost nine in 10 office physicians (86%) currently use an electronic health records platform. That’s great news because studies show that EHR adoption can improve patient outcomes by providing more coordinated and efficient care.

However, without a high-quality and versatile EHR system, you may run into challenges. This is especially true when it comes to lost time and productivity. In fact, a 2019 survey conducted by the American Academy of Family Physicians found that doctors who use EHRs spend 24% of their time — an average of 12.3 hours per week — entering data and trying to navigate complex and often confusing interfaces. EHRs are supposed to improve operations and efficiency, but as these statistics show, they don’t always succeed.

Over the course of the past few years, we’ve interviewed dozens of physicians to better understand their EHR pain points. We’ve used this information to create an optimum EHR experience with Med Prime, our proprietary EHR platform. To better explain the benefits, let’s take a closer look at common EHR challenges. Then, we’ll explain how Med Prime addresses these issues head-on.

1.) Limited EHR interoperability. Historically, EHRs have had very limited interoperability. This makes it incredibly challenging for healthcare providers to share patient information with one another or to get various software programs to work together. Collaborative projects such as the CommonWell Health Alliance are making significant progress in this area, but challenges still remain. Unfortunately, if a medical provider can’t access all of a patient’s records, they’re also at a disadvantage when it comes to developing treatment plans.

We developed Med Prime to be multi-specialty interoperable. This allows you to collect patient data from almost any other EHR platform. You can then use that information to guide treatment plans, monitor patient progress and make better decisions at the point-of-care.

2.) Confusing interfaces. Many medical providers tell us that their current EHR software is confusing and/or difficult to navigate. When a software program isn’t intuitive, it’s easy to spend a significant amount of time just trying to find the right form or drop-down column. This is both frustrating and draining. It can also negatively impact practice efficiency, increasing patient wait times while damaging office morale.

Our Med Prime EHR is exactly the opposite. We’ve taken great care to offer a fully customizable platform that meets your specialties’ unique needs. In fact, you can access and review all of your necessary documentation on just one screen, including closed notes, arrived patient alerts, messages and even laboratory test statuses’.

Because the platform is fully customizable, you also have the option to edit notes and documentation in real time. If you’re too busy, our EHR training members can create a custom set of templates specifically for your practice.

3.) Less one-on-one time with patients. A 2015 report by EHRIntelligence.com found that 57% of medical providers said EHR software prevented them from spending quality time with their patients. The same survey found that 50% of medical providers were forced to see fewer patients each day because of the time demands caused by EHR use. This data is surprising, especially considering that EHRs are supposed to improve efficiency and patient outcomes, not hinder them.

Med Prime offers several features designed to make it easier for you to get things done. This includes meaningful use dashboards, time-saving custom snippets, custom-designed templates, and live support and training. Instead of spending minutes (or even hours) trying to find what you’re looking for, you can access everything your practice needs on a single screen. What’s more, Med Prime is accessible on any electronic device, including tablets, desktops or laptops. This allows you to enter patient information in real time instead of writing it down by hand and then transcribing later.

4.) HIPAA Violations. The Health Insurance Portability and Accountability Act requires all medical organizations that handle protected health information (PHI) to regularly review the administrative, physical, and technical safeguards they have in place to protect the security of patient information. If you fail to adhere to these guidelines, you run the risk of exposing sensitive patient data. Not only is this dangerous from a standpoint of public health, but it could also put you at risk of a lawsuit or heavy fines.

Med Prime allows you to use the security risk assessment tool created by the HHS Office of the National Coordinator for Health Information Technology. This makes it easy to determine areas where your organization’s protected health information might be at risk.

If you’re struggling to get the most out of your current EHR, consider making the switch to Med Prime. Our proprietary, ONC-ATCB certified platform allows you and your practice to attest for “meaningful use,” making it possible to take advantage of incentive funds under the American Recovery and Reinvestment Act. Additionally, Med Prime can save you time and energy while making it possible to spend more quality time with your patients.

To learn more about the benefits fo Med Prime EHR, visit our website by clicking here, or call (801) 352-9500 today.